A Delicious Thrill

The delicious thrill of receiving a customer survey from an organization that wronged you is so sweet.

About a month ago I attempted to pay and renew a particular subscription service well before the renewal date. The website appeared to be having issues as the result was the little spinner for a fairly long period of time followed by what appeared to be success. A day or so later, I noticed that the payment appeared to have been processed three times on my credit card. I didn’t have time at that moment to deal with that, so I put it aside and then of course, forgot about it completely. Until I received a notice that I had been cancelled due to lack of payment and to reinstate myself I had to come appear in person and pay a late fee. Bitch, please..

I research with my credit card company and they say, yes, it went through three times and three reversals were put through. I needed the service, so I went in and I paid the late fee because the hapless clerk said there was nothing she could do. Since it wasn’t her fault, I paid it. So I contact customer support and tell them my story. Their response was: you have to come in and pay to renew. So I respond again and say I have already done that, what I want you to do is refund the late fee because I did pay before the deadline, but you reversed it, three times. I don’t think I should be penalized because your website was having a glitch on that particular day. No response. The late fee is $22. How much time do I really want to spend just because I’m in the right?  But now I have not one, but two different surveys to fill out, one for each time I contacted them. So yes, I’m going to enjoy this, with no expectation of ever seeing my $22.

(also, I received surveys from about 5 different companies yesterday. What is up with that?)